Returns Centre — Staff Portal
Email
Password
Dashboard
Customer Portal ↗
Total Returns
All time
New
Awaiting action
In Progress
Review → Received
Resolved
Completed
Rejected
Declined
Recent Activity
RefOrderCustomerTypeStatusSubmitted
By Type
By Reason
Status Breakdown
This Month vs Last
Key Metrics
Total Returns
Resolution Rate
Avg Days to Resolve
Refunds / Exchanges
Top Return Reasons
Return Types
Status Distribution
Returns by Month
Resolved Returns — Full History
RefOrderCustomerTypeReasonSubmittedResolvedDays
Return
Pipeline — click to move status
Actions
Return Details
Reference
Order Number
Customer Email
Return Type
Reason
Item
Quantity
Wants Instead
Customer Notes
Submitted
Last Updated
Email Customer
Internal Notes